Towards successful partnering in housing refurbishment - an assessment of six Dutch dyads

Abstract

Supply chain partnering is seen as one method of handling the need for more efficient and transparent building processes. Although it has received considerable attention from practitioners and researchers, supply chain partnering is still in its formative phase within the construction industry. There have been a number of studies that focus on ‘success factors’ in partnering, but relatively few studies have focused on whether and how these factors are applied in practice. Moreover, almost no studies have been completed into supply chain partnering in housing refurbishment projects. An assessment was made of the partnerships between six Dutch housing associations and general contractors, on the basis of the success factors identified in literature: trust, leadership, partner capabilities, commitment, conflict resolution, coordination and communication. The conclusion is that most of these factors play a role, although there are considerable differences in the way in which the dyads used these factors in their partnering process. Conflict resolution techniques and coordination measures have not yet been developed. This may be due to the experimental stage of the dyads and/or the level of trust within the dyads, but it also implies a risk for the further development of the partnering process, should conflicts arise.