PAS evaluation


  • Monique Arkesteijn TU Delft, Architecture and the Built Environment



In this chapter the evaluation of PAS will be discussed. The use of PAS has been extensively reported in chapters 5 (steps), 6 (stakeholder & activities) and 7 (mathematical model). The use of PAS has been successful, this means that stakeholders are able to use PAS. In this chapter the evaluation of the stakeholders of PAS is discussed. This answers the question if the stakeholders want to use PAS.

Recall, that PAS comprises of steps, stakeholders & activities, and mathematical models. The activities consist of a sequence of interviews and workshops and a simultaneous design and calibration of the mathematical model. The pilots resulted in a final design alternative and a final mathematical model.

The evaluation is given per pilot study and this chapter has the following structure:

–– TU Delft pilot for the food facilities in paragraph 8.1;

–– TU Delft pilot for lecture halls in paragraph 8.2;

–– Oracle’s pilot for office locations in paragraph 8.3;

–– Pilot comparison and conclusion in paragraph 8.4.

In each of these paragraphs, the four types of measurements that Joldersma and Roelofs (2004) use, will be addressed.

In the first subparagraph the stakeholders’ evaluation is discussed. Here, the first three measurements were addressed: (1) experiences with PAS, (2) attractiveness of PAS and (3) participants’ observations on effectiveness of PAS. In general, it is not indicated which particular stakeholder gave feedback if their role in the organization was not relevant for the remark. Only in cases where the role and background of the stakeholder was relevant to their remarks, it is indicated which particular stakeholder gave these remarks. In the second subparagraph, the fourth measurement, namely the observers’ perceptions of the effectiveness of PAS is reported.

In the text, the frequently mentioned positive aspects and areas of improvement are underlined and will be used in the conclusion and pilot comparison.

Author Biography

Monique Arkesteijn, TU Delft, Architecture and the Built Environment

In 1993 Monique was one of the first four graduate students of the Faculty of Architecture's Master track "Bouwmanagement & Vastgoedbeheer", the current department of Management in the Built Environment (MBE), at the Delft University of Technology. She graduated with distinction on ‘productivity and real estate, privacy and communication in offices’ at the "Rijksgebouwendienst" (Central Government Real Estate Agency). Her drive for real estate management lies in her focus on people and processes, which has guided her in her entire professional life.

She worked four years as consultant for Starke Diekstra / Arcadis and was involved in building projects in the Netherlands and the Netherlands Antilles. From 1998 to 2000 Monique was senior real estate consultant and partner of Diephuis Stevens, where she worked on projects ranging from 20 to 1000 workplaces with investments up to 50 million euros. During this period she obtained an Executive Master of Business Administration degree at TSM Business School (1998 – 2000). After working in practice for seven years, Monique travelled the world, and spent years in India, Brasil and La Gomera, Spain.

Since 2003 Monique works as assistant professor Real Estate Management for the department of Management in the Built Environment (MBE). In the beginning she combined her work as assistant professor with freelance consultancy. From 2010 she focused full time on her work at university.

Monique is a passionate teacher and loves interactive teaching. She is responsible for the BSc (Bachelor) course on briefing (350+ students) and has coordinated the Real Estate Management MSc (Master) course for many years. Monique specializes in corporate real estate alignment and divides her work in three main areas: first and foremost her work is about a design and decision approach to CRE alignment.

Her aim is to enhance CRE alignment by combining heart and head, when designing corporate real estate solutions. Next to that, she worked amongst others with Chris Heywood from the University of Melbourne on a systematic comparison of CRE alignment models in theory. Together with colleagues and graduate students she studies how CRE alignment is done in practice.

From 2013 to 2018 she was head of the real estate management section at MBE. With professor Alexandra den Heijer, Monique leads the Campus Research Team. Next to her work on CRE alignment she has focused on alignment for municipal and educational real estate. During the last 10 years she coordinated and/or participated in the think tank ‘Envisioning the Faculty of the Future’ (2009), Campus vision 2030 TU Delft (2010), Ownership of museum real estate (2012), Campus NL (2016), Campus tools (2017 - ongoing), European campus (2019). Monique has published more than 30 journal papers and books and received an "Outstanding paper award" for the paper Designing a preference-based accommodation strategy: A pilot study at Delft University of Technology in 2016 from the Journal of Corporate Real Estate.

Besides TU Delft Monique regards CoreNet Global as her second work family. CoreNet Global is the world’s leading association for corporate real estate with more than 11.000 members. She served on the Global Board from 2015 to 2019 after being involved in the Benelux chapter board as member and chairwomen for many years. Recently, together with Jose Zwerink, Monique started the foundation We- Women-Cooperate (WWC), which strives for sustainable progress for Indian women. By connecting people, ideas & products, WWC brings affordable and sustainable energy to India, giving women room for economic development.