PAS stakeholders & activities to achieve alignment


  • Monique Arkesteijn TU Delft, Architecture and the Built Environment



PAS consists of three main components; steps, stakeholders & activities, and mathematical models, as explained in chapter 4. In this chapter, the stakeholders & activities are the focal point (see Figure 6.1). By explaining the interactive design process in detail, the reader understands how the stakeholders perform the activities to achieve alignment between the organization and the corporate real estate portfolio.

The stakeholders & activities are displayed in the left column of the flowchart in Figure 6.2. There, the stakeholders that are involved are divided in three types: the responsible management (RM), the stakeholders (S) and the facilitator and systems engineer (F & SE). They need to perform two types of activities: interviews and workshops. In the activity interviews, the stakeholders perform steps 1 to 4. In the activity workshops, the stakeholders perform step 5. They design an alternative corporate real estate portfolio and continue designing other alternatives until they mutually agree that the best possible alternative has been made. The activities are finished when, in the last interview, each stakeholder individually confirms the selection of the best alternative.

The results of the three pilots have been discussed in chapter 5 including the final input the stakeholders have given in the interviews for steps 1 to 4. The best alternative the stakeholders have chosen in step 6 was also presented. This alternative was designed interactively and iteratively in the workshops in step 5. However, how the stakeholders have designed this alterative has not yet been explained. Since, interactively and iteratively designing alternatives in the mathematical models is a major component of PAS this design process is explained in this chapter. This chapter shows the interfaces that the stakeholders can use when designing alternatives including instructions on how to navigate the model.

This chapter presents the pilots as follows:

–– Pilot study 1: TU Delft’s food facilities in paragraph 6.1;

–– Pilot study 2: TU Delft’s lecture halls in paragraph 6.2;

–– Pilot study 3: Oracle’s office locations in paragraph;

–– And the pilot study comparison and conclusion in paragraph 6.4.

For each pilot study, in the first subparagraph, the design interfaces that the stakeholders have at their disposal, are explained. In the second subparagraph, the stakeholders workshop set up is discussed in which they use the interface to design alternatives. Lastly, in the third subparagraph, the iterative process is discussed. The iteration takes place between step 5 (designiWng alternatives) and step 1 to 4 (variables, curves, weights and constraints).

Author Biography

Monique Arkesteijn, TU Delft, Architecture and the Built Environment

In 1993 Monique was one of the first four graduate students of the Faculty of Architecture's Master track "Bouwmanagement & Vastgoedbeheer", the current department of Management in the Built Environment (MBE), at the Delft University of Technology. She graduated with distinction on ‘productivity and real estate, privacy and communication in offices’ at the "Rijksgebouwendienst" (Central Government Real Estate Agency). Her drive for real estate management lies in her focus on people and processes, which has guided her in her entire professional life.

She worked four years as consultant for Starke Diekstra / Arcadis and was involved in building projects in the Netherlands and the Netherlands Antilles. From 1998 to 2000 Monique was senior real estate consultant and partner of Diephuis Stevens, where she worked on projects ranging from 20 to 1000 workplaces with investments up to 50 million euros. During this period she obtained an Executive Master of Business Administration degree at TSM Business School (1998 – 2000). After working in practice for seven years, Monique travelled the world, and spent years in India, Brasil and La Gomera, Spain.

Since 2003 Monique works as assistant professor Real Estate Management for the department of Management in the Built Environment (MBE). In the beginning she combined her work as assistant professor with freelance consultancy. From 2010 she focused full time on her work at university.

Monique is a passionate teacher and loves interactive teaching. She is responsible for the BSc (Bachelor) course on briefing (350+ students) and has coordinated the Real Estate Management MSc (Master) course for many years. Monique specializes in corporate real estate alignment and divides her work in three main areas: first and foremost her work is about a design and decision approach to CRE alignment.

Her aim is to enhance CRE alignment by combining heart and head, when designing corporate real estate solutions. Next to that, she worked amongst others with Chris Heywood from the University of Melbourne on a systematic comparison of CRE alignment models in theory. Together with colleagues and graduate students she studies how CRE alignment is done in practice.

From 2013 to 2018 she was head of the real estate management section at MBE. With professor Alexandra den Heijer, Monique leads the Campus Research Team. Next to her work on CRE alignment she has focused on alignment for municipal and educational real estate. During the last 10 years she coordinated and/or participated in the think tank ‘Envisioning the Faculty of the Future’ (2009), Campus vision 2030 TU Delft (2010), Ownership of museum real estate (2012), Campus NL (2016), Campus tools (2017 - ongoing), European campus (2019). Monique has published more than 30 journal papers and books and received an "Outstanding paper award" for the paper Designing a preference-based accommodation strategy: A pilot study at Delft University of Technology in 2016 from the Journal of Corporate Real Estate.

Besides TU Delft Monique regards CoreNet Global as her second work family. CoreNet Global is the world’s leading association for corporate real estate with more than 11.000 members. She served on the Global Board from 2015 to 2019 after being involved in the Benelux chapter board as member and chairwomen for many years. Recently, together with Jose Zwerink, Monique started the foundation We- Women-Cooperate (WWC), which strives for sustainable progress for Indian women. By connecting people, ideas & products, WWC brings affordable and sustainable energy to India, giving women room for economic development.