Cebeci, Merve, Michiel de Bok, and Lóránt Tavasszy. “The Changing Role and Behaviour of Consumers in Last Mile Logistics Services: A Review”. Journal of Supply Chain Management Science 4, no. 3-4 (December 29, 2023): 114–138. Accessed November 21, 2024. https://journals.open.tudelft.nl/jscms/article/view/7265.