PAKDIL, Fatma; KURTULMUŞOĞLU, Feride Bahar. Improving service quality in highway passenger transportation: a case study using quality function deployment. European Journal of Transport and Infrastructure Research, [S. l.], v. 14, n. 4, 2014. DOI: 10.18757/ejtir.2014.14.4.3043. Disponível em: https://journals.open.tudelft.nl/ejtir/article/view/3043. Acesso em: 1 may. 2024.